Privacy Policy
Ravioli · Effective August 24, 2026
This Privacy Policy explains how Ravi Inc. ("Ravi", "we", "us") handles
information in connection with the Ravioli mobile application (the "App").
By using the App, you agree to the practices described here.
Information We Collect
We collect information needed to provide and operate the App:
- Account information. A phone number, which we use to
create and secure your account and to sign you in.
- Profile information. Details you choose to provide when
you set up or use the App, so we can personalize your experience.
- Content you provide. The messages and other content you
submit while using the App, so the App can respond and function as
intended.
- Voice and audio. When you start a voice call in the App,
we access your microphone and transmit your audio in real time so the
conversation can happen. That audio is processed to convert speech to
text and to generate the companion's spoken reply, which also produces a
transcript of the call. We access your microphone only during a call that
you start.
- Contacts. If you grant contacts permission, the App uses
your device address book to find which of your contacts already use
Ravioli, so you can start a chat with them. Ravioli is designed to work
the same wherever you sign in — the same chats and the same people,
on your phone or on the web — so this information is stored with
your account rather than on a single device, and it also lets us tell you
when someone you know joins and label your notifications. Contacts access
is optional, and the rest of the App works without it. You can ask us to
delete this information at any time — see Your Choices and
Rights below.
- Notification tokens. If you enable notifications, we
register your device's push token along with the platform and app version
so we can deliver messages and reminders to that device.
- Usage and device information. Basic technical and
diagnostic information about how the App is used and the device it runs
on — including app version, platform, and approximate time zone
— which helps us keep the App reliable and improve it.
Permissions We Request
The App asks for a device permission only when a feature needs it, and you
may decline or later revoke any of them in your device settings:
- Microphone — to carry your side of a voice call.
Used only while a call you started is active.
- Contacts — to find which of your contacts already
use Ravioli so you can start a chat with them.
- Notifications — to deliver new messages and
reminders.
Declining a permission disables the feature that needs it; it does not stop
you from using the rest of the App.
How We Use Information
We use the information we collect to operate, maintain, secure, and improve
the App; to provide and personalize its features; to communicate with you; and
to comply with legal obligations.
How We Share Information
We do not sell your personal information. We share information only as needed
to run the App:
- With service providers who process information on our behalf and under our
instructions to deliver the App's functionality — including cloud
hosting, real-time voice transport, speech-to-text and speech-synthesis
processing, push-notification delivery, phone-number verification, and
product analytics. These providers may process your information only to
provide services to us.
- When required by law, or to protect the rights, safety, and security of
our users, the public, or Ravi.
- In connection with a business transaction such as a merger, acquisition,
or asset sale, subject to this Policy.
Data Retention
We retain information for as long as it is needed to provide the App. When you
delete your account, everything associated with it is deleted — we retain
nothing about you afterwards. See Your Choices and Rights below for how
to request deletion.
Your Choices and Rights
You may request access to, correction of, or deletion of your personal
information, including your account and associated data, by contacting us at
support@ravi.id or by using our
account and data deletion request page. We will respond
consistent with applicable law.
You can also revoke the microphone, contacts, or notification permissions at
any time in your device settings. Revoking contacts access stops the App from
sending further contact information; to have contact information we already
hold deleted, use the deletion request above.
Security
We use reasonable technical and organizational measures designed to protect
information. No method of transmission or storage is completely secure, however,
and we cannot guarantee absolute security.
Children's Privacy
The App is not directed to children under 13, and we do not knowingly collect
personal information from them. If you believe a child has provided us
information, please contact us and we will take appropriate steps.
International Users
We may process and store information in countries other than where you live.
Where we do, we take steps consistent with applicable law.
Changes to This Policy
We may update this Policy from time to time. When we do, we will revise the
effective date above, and material changes will be reflected here.
Contact Us
Ravi Inc.
Email: support@ravi.id